Limitations of Liability
SpeediShuttle Hawaii and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
All SpeediShuttle Hawaii services require prepayment with a credit card. Your credit card will be charge for the full amount at the time you make your reservation.
Cancellation & Refund Policy
Exclusive Transfers and Tours: Cancellations at no charge up to 24 hours prior to initial pick-up time. Any cancellation 24 hours or less before pick-up time will be charged the full rate for the ride. Cancellations made after hours by answering service will be accepted based on the time-stamp on the message.
Shared Ride: Cancellations at no charge up to 2 hours prior to initial pick-up time. Any cancellation 2 hours or less before pick-up time will be charged the full rate for the ride. Cancellations made after hours by answering service will be accepted based on the time-stamp on the message.
All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for SpeediShuttle Hawaii and its affiliates and service providers. Any information SpeediShuttle Hawaii and its affiliates have collected when you make a purchase or register may be used for sending periodic emails which may include updates pertaining to your order, company news, updates, promotions, related product or service information.
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our service provider’s drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.
Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.
Many bags look alike. Our service provider’s drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.
Small items are left in our service provider’s vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).
Tipping is allowed and is much appreciated by our service provider’s drivers.